Customer Login

Send a Pallet

Members Area

Search

Menu

ABOUT
Palletline

For 35 years Palletline has been synonymous with a dedication to service and innovation, designed to support the needs of our customers and members across the nation. Our expert teams drive fast, efficient and reliable services with every pallet loaded and delivered across the UK and beyond.

At Palletline We're Passionate About What We Do

Palletline is the UK’s first premium palletised freight distribution company, operating across the UK and out goibally. Our hand-picked members work collaboratively to provide the best possible services to every customer.

We're passionate about what we do

From our launch in 1992, Palletline has revolutionised the way pallets are transported, through our forward thinking approach to development and ‘hub and spoke’ distribution method.

Palletline and innovation go hand-in-hand; we are constantly embracing new technologies and improving our business model to increase the speed and efficiency of our services, whilst helping to reduce pallet delivery costs and environmentla impact for each of our customers.

Today, Palletline continues to redefine the industry standard; combining the highest levels of customer service with industry leading solutions, including our propietary Contrado CMS platform.

What do we do?

Palletline’s efficient services and innovative business model are tailored to meet the exact requirements of our customers for a reliable and fast service.

Our 92 depot network provides cost-effective pallet distribution to thousands of businesses and customers in the UK and across Europe, each and every day.

We can deliver pallets of all shapes and sizes’, ranging from single micro pallets to a full 23 tonne load. Palletline’s versatility allows us to meet all of our customers’ needs with a dynamic solution that minimises driver time on the road, but maximises the expediency of deliveries through our dedicated network of members.

Customers have a wide range of delivery options from overnight to next working day or economy services. Our wealth of services, options and vehicles have established us as an industry leading network.

How does it work?

Palletline is a co-operative of the UK’s finest hauliers, creating a dedicated network to deliver palletised freight across the UK and Europe.

Our member dynamic works through selection processes that ensures each member can withhold the Palletline standards across the board. As results of this, each of our members are proud to partner with Palletline and contribute to our long-term stability, consistent high performance and dynamic shareholder business model.

Each member covers a specific region, constructing a network that covers the entirety of the UK and extending across the world. 

Members collect pallets from customers and exchange them at a central location – a ‘hub’. This creates a simple system that allows transparent tracking of all pallets from members to hubs and on to final delivery.

Our locations

Palletline is 100% owned by our 72 members, and runs five regional hubs across the UK in: North London, Glasgow, Haydock, Birmingham and Coventry.

At each hub, pallets are carefully consolidated and passed through rigorous inspection and quality checks before being despatched for delivery through our member network.

This system allows Palletline to supply an efficient and quick service for our customers and security for all of our employees.

Quality is what makes Palletline a truly sustainable enterprise. Our tailored hub system dramatically reduces road miles and minimises potential environmental impact, whilst still providing a remarkable service level and supporting growth of our customers and members alike.

What sets us apart?

Constant service innovation and new ideas allows Palletline to give customers a vital edge in today’s challenging and competitive business environment.

Palletline’s statistics speak for themselves; we’re proven to offer the highest levels of quality service within the industry. Our exceptional offerings have meant we have become the UK’s only Amazon Inbound Preferred Carrier, and we can offer customers a pallet network they can trust to deliver their consignments on time, undamaged and in full, every time.

Our customers can easily book collections and track pallets throughout their journey lifetime thanks to Palletline’s bespoke systems.

Revolutions in scanning have been a major focus for Palletline and our investment ensures a market leading digital signature capture rate and a reliable proof of delivery.

What proves it?

Palletline was the first network to achieve the hat-trick of internationally recognised quality, safety and environmental accreditations – with ISO 9001, OHSAS 18001, ISO 14001, ISO 45001 and ISO 50001 accreditations. As leading innovators in the industry, this confirmed our dedication to continually improve our services across the board.

In 2012, we were presented with the coveted title of Network of the Year at the Motor Transport Awards.

In 2013, Palletline and our members went one step further – taking home more awards than any other organisation including the prestigious Team of the Year and Safety in Operation Awards.

In 2015, Palletline celebrated winning the Motor Transport Safety in Operation Award, with our staff always striving to be recognised further for our excellence.

In 2017, Palletline won the Motor Transport Safety in Operation Award for the third time!

Forsyth Black joined the Palletline Board in 2023 as the first independent chair for the organisation, introducing an independent and dynamic way of thinking to bring a fresh perspective to the network.

He is a Chartered Management Accountant, holds a BA in Accounting and an MBA and has a portfolio career which includes Chair of Glasgow Prestwick Airport, a Board position at the Port of Aberdeen, and he leads a small boutique advisory firm working predominantly in mergers and acquisitions for aviation, security and logistics clients around the world.