About Us

What We Do

At Palletline We're Passionate About What We Do

Palletline is the UK's first premium palletised freight distribution company, operating right across the nation and Europe. Our carefully selected members work collaboratively to provide the best possible services to each of our customers.

From our launch in 1992, Palletline has revolutionised the way pallets are transported, through our forward thinking approach to development and ‘hub and spoke’ distribution method. Palletline and innovation go hand-in-hand; we are constantly embracing new technologies and improving our business models to increase the speed and efficiency of our services, whilst helping to reduce pallet delivery costs for each of our customers.

Today, Palletline continues to reinvent the industry standard; combining the highest levels of customer service with industry leading innovation, such as our custom Contrado technology.

What do we do?

Palletline’s efficient services and innovative business model are tailored to meet the exact requirements of our customers for a reliable and efficient service. Our 96 depot network provides cost-effective pallet distribution to thousands of businesses and customers across Europe, each and every day.

We can deliver pallets of all shapes and sizes’, ranging from singular pallets to a full lorry load. Palletline’s versatility allows us to meet all of our customers’ needs with a dynamic business model that minimises driver time on the road, but maximises the efficiency for deliveries through our dedicated network of members. Customers have a wide range of delivery options from overnight to next working day or economy services; we offer solutions for all pallet needs. Our wealth of services, options and vehicles have established us as an industry leading network.

How does it work?

Palletline is a co-operative of the UK's finest hauliers, creating a dedicated network to deliver palletised freight across the UK and Europe. Our member dynamic works through selection processes that ensures each member can withhold the Palletline standards across the board. As results of this, each of our members are proud to partner with Palletline and contribute to our long-term stability, consistent high performance and dynamic shareholder business model.

Each member covers a specific region, constructing a network that covers the entirety of the UK and Europe.  Members collect pallets from customers and exchange them at a central point or 'hub'. This creates a simple system that allows transparent tracking of all pallets from members to hubs right through to final delivery.

Palletline is made up of seven regional hubs across the UK in: North London, Glasgow, Manchester, Birmingham, Leicester, Swindon and Coventry. At each hub, pallets are carefully consolidated and passed through rigorous inspection and quality checks before being despatched for delivery through our network of members. This system allows Palletline to supply an efficient and quick service for our customers and security for each of our employees.

Quality is what makes Palletline a truly sustainable enterprise. Our tailored hub system dramatically reduces road miles and minimises potential environmental impact, whilst still providing a remarkable service and supportive growth for our customers and members alike. Our innovative model has seen us grow year-on-year into the leading pallet network we are today.

What sets us apart?

Constant innovation and revolutionary ideas allows Palletline to give customers a vital edge in today’s challenging and competitive business environment.

With constant innovation at the heart of all we do and a dedicated team backing our growth, Palletline are able to offer each of our customers that vital edge in today’s competitive environment.

Palletline’s statistics speak for themselves; we’re proven to offer the highest levels of quality service within the industry. Providing our customers with a pallet network they can trust to deliver their consignments on time and in full, every time.

Our customers can easily book collections and track pallets throughout their journey lifetime thanks to Palletline’s bespoke online technology. Innovations in scanning have been a major focus for Palletline and our investment ensures a market leading digital signature capture rate and a reliable proof of delivery. One of the greater areas for improvements of our systems can be found in or bespoke scanning services. With continuous investments into innovative technology our system offers market leading digital capture rates.

What proves it?

Palletline was the first network to achieve the hat-trick of internationally recognised quality, safety and environmental accreditations – with ISO 9001, OHSAS 18001 and ISO 14001 accreditation. As leading innovators in the industry, this confirmed our dedication to continually improve our services across the board.

In 2012, we were presented with the coveted title of Network of the Year at the Motor Transport Awards. In 2013, Palletline and our members went one step further – taking home more awards than any other organisation including the prestigious Team of the Year and Safety in Operation Awards. In 2015, Palletline celebrated winning the Motor Transport Safety in Operation Award, with our staff always striving to be recognised further for our excellence. In 2017, Palletline won the Motor Transport Safety in Operation Award for the third time!

The Royal Society for the Prevention of Accidents (RoSPA) has acknowledged our remarkable health and safety record, with 3 years of Gold Awards across 2013, 2014 and 2015 and in 2016 and again in 2017 going a step further and winning The Highly Commended in The Transport, Storage and Distribution Sector Award. In 2018, Palletline went on to win the RoSPA Gold Medal Award. We strive to continue this run for as long as possible.

In 2014, we were delighted to have won the SHD Innovation Award for our Contrado system and Computer Weekly's Private Sector Project Award. For a company that prides itself on an innovative approach to transforming the pallet industry, this was a jubilant moment.

We’ve taken pioneering steps to improve safety standards across not just Palletline, but the entire pallet industry, with our revolutionary Lift Assist programme. Limiting pallet weights to 750kg, rather than the previous standard of 1000kg, allows us to better protect our employees, your recipient’s employees, our vehicles and your freight, offering a safer experience for everyone involved. This innovation was rewarded with RoSPA and Motor Transport Awards.

Our awards are just a part of what the Palletline team can do. As we continue to grow as a business we are continually developing to offer the best services whilst still maintaining our core values. You can find the whole list of our awards and accreditations here.

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