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What type of goods do you transport?
What is the insurance cover on any goods transported through your network?
If you have one or two pallets to send now again, then you can place a collection request on the www.palletline.co.ukwebsite and arrange for a credit or debit card payment. For regular collections we can put you in touch with your local Palletline member who will be able to arrange account facilities for you. Simply contact us for more information.
The standard pallet dimensions are a footprint/base size of 1.2m x 1.0m with a maximum height restriction of 2m and a maximum weight of 1,000kg. We can handle taller, heavier pallets or those with a larger footprint so please contact us for more information.
All items need to be pre-palletised for transportation through the Palletline network. We are currently working on offering customers a palletisation service but we are not currently able to do this.
There is no surcharge on our online service for a tail lift delivery however, please ensure that you make this clear in the Special Instructions area on each order by entering 'Tail lift required'. Our delivery driver will then be able to unload the pallet to ground level.
Yes, we offer a pre 10am, timed and AM delivery for an additional surcharge. These can be selected at the point you raise the quote from the range of options. Please ensure that you select the right service when you request a quote to ensure that the correct timed surcharge shows on your order.
For urgent requirements you have until 11am to complete the booking transaction on our online system and we will collect that day if requested to do so. Alternatively you can book 1, 2 or several days in advance – to suit your requirements.
As a general rule collections are completed throughout the day, up until around 4pm. Although depending on the pallet collection location and the distance to the local depot/Hub this can be earlier or later. We can normally accommodate specific timed collection requirement so please contact us for further information.
As a general rule, Palletline deliveries are completed between 9.00am – 5.00pm. Certain geographical locations such as Aberdeen may not be achievable by 9.00am however we will normally advise you of any restrictions when the collection request is placed. If in doubt, please add a special instruction on to your order and we'll confirm for you.
Our network carries a wide variety of products from building materials to machinery, furniture to tinned food. All that we ask is that the product is adequately packaged and presented for onward transportation. Unusually fragile items such as glass cabinets, fish tanks, antiques and ceramics can be transported, subject to prior approval so please contact us for more information, providing full details of your fragile item, value and the packaging protection in place.
All consignments handled through the Palletline system are subject to RHA Conditions of Carriage. The standard cover is £1,300 per tonne however if you'd like to increase this, your local Palletline member will be able to provide further details. Increased insurance must be arranged prior to collection for it to be valid
We only carry limited quantity goods, not those classed as any other type of hazardous product. This also applies to used containers which may contain residual amounts of hazardous product. If in doubt, please contact us for more information prior to submitting your order as hazardous goods will be rejected and additional transit costs will be incurred.
Our online service allows you to place collection requests for consignments of up to two pallets, simply because our local member may be able to offer you a more competitive price on larger consignments. If you wish to dispatch a larger sized consignment, the system will capture your booking details and it will be emailed on to our local member for them to contact you directly to arrange.
In terms of scale, the network regularly handles 10,000 pallets on a working day, and is designed to accommodate seasonable peaks and consistently meet the service requirements of our customers.
Our Online service does not currently offer a CHEP return offer however, please contact us for further information as this can be arranged with our members.
For Online orders, our website offers a 'Track your POD' service available by clicking on the icon at the bottom of the Customer page. You will be prompted to enter your email address and create a password. For the ease of our customers, you can select different passwords for your online job entry and your Track POD accounts – enabling you to provide your end customers with access to the proof of delivery information without being able to see the cost of transportation.
At present, the Online service only covers the UK mainland however if you have a delivery requirement for Ireland or Europe then please use the Contact Us form to provide us with details and we will pass your enquiry on to a Palletline member who will be able to arrange this for you.
Our Premium service will provide you with a next working day delivery to the majority of UK mainland services, extended lead times to other areas. Our Economy delivery service is for less time critical consignments and offers a 2 working day delivery service, extended further for some remote areas such as the Scottish Highlands. When you book your order, the system will automatically show you the earliest delivery day possible.
We pride ourselves on our commitment to service quality, but we also recognise that things can go wrong. On the rare occasions that they do, our track and trace system enables us to understand very quickly where the problem has arisen and we can take the appropriate action. Our aim is to let you know as quickly as we possibly can however, if you have any queries on your online order then please email online@palletline.comand we'll resolve them with you.
We always welcome feedback on the quality of our delivery service and regularly receive emails asking us to thank a particular delivery driver or staff member for being exceptionally helpful. We do like to pass this positive feedback on to our members, so if you have had a particularly good experience and would like to tell us about it then please use the Contact Us form. Similarly in the unlikely event that you feel the service didn't meet your expectations we would also like to hear from you so that we can address this and restore our excellent service level.
The Palletline Centre