Palletline Tops Market Survey

Palletline plc, the UK’s longest established pallet distribution network, has proved that the original is still the best - by coming out on top in a leading independent industry survey of more than 300 users of pallet distribution services from across the country.

Palletline was rated highest for ‘overall service’ in the 2005 Triangle UK Express Pallet Distribution Survey.

The survey has been carried out annually by Triangle Management Services for the last three years and has rapidly become established as the leading independent benchmark of service standards in the pallet industry.

Glyn Jones, Managing Director of Palletline plc, commented: “In an increasingly competitive marketplace, we’re delighted to have been rated the best of all the specialist networks for overall service. It’s an impressive endorsement of the commitment to the highest levels of customer service which is central to the operations of all our members, and shows that member ownership really is the best means of providing this.

“After 14 years of development, it’s refreshing to know that our service levels have not just been maintained but have continued to improve to a point where we’re viewed by users as the provider of the best overall service.

“While this has always been our goal, we’re not complacent and remain hungry to improve further, innovate, and deliver the market-leading service levels which will guarantee the continuing success of the network and its membership.”

The UK Express Pallet Distribution Survey is a major industry satisfaction survey of 300-plus users of palletised distribution networks and includes both the specialist pallet networks and those express parcels carriers with an interest in palletised shipments. It is based on the long running UK Parcels Distribution Survey which is the benchmarking standard for the express parcels industry.